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Automotive Information Systems



Gradient Automotive Information Systems and Frontline Training Consultants have formed a partnership arrangement to jointly develop a suite of innovative, intelligent software solutions to assist automotive dealer Aftersales staff achieve exceptional customer outcomes from each Aftersales transaction.

“Time and again automotive industry solutions providers pay lip service to the concept of Customer Satisfaction but actually focus on the needs of the dealer body rather than the customer” says Louise Curran, Frontline’s founder and principal.

“Our approach is to consider every transaction from the customer’s perspective and ensure that it is their needs, desires, preferences and choices that genuinely drive the process. Only then can you actually develop a true customer centric solution”, noted Louise.

“In addition, it is critical that the information from each customer interaction is instantaneously analysed and the results used to drive training needs analysis, customer satisfaction metrics and operational development plans through both the OEM and Dealer organisations” she added.

“We selected Gradient as our development partner because of its deep experience in designing, developing and implementing Information Systems for the automotive industry at an OEM and Distributor level and for its reputation as a producer of exceptionally elegant, robust and scalable solutions”.

Initially the product offerings will encompass the areas directly affecting a customer’s interaction with dealer Aftermarket operations,from Online Service Booking to Service Reception, Service Advisor, Workshop and support services, through to Delivery. 

“This initiative leverages Gradient’s proven technical capabilities and our extensive experience in the Automotive sector, coupled with our mindset for innovation and process leadership. Rather than follow the herd, we will be working with Frontline to lead the way in automotive customer satisfaction.”explained Ben Fenwick, Director at Gradient.The development of a similarly customer focused software solution for the Sales function in automotive dealerships is planned for the near future.

 

For more information contact Gradient on +61 (3) 9544 5900 or information@gradient.com.au




Posted Thursday, April 14, 2016

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Gradient Pty. Ltd.
Level 2, Building 2 (Post: PO Box 920)
1 Ricketts Road
Mount Waverley 3149
Victoria Australia

Phone: +61 (0)3 9544 5900
Fax: +61 (0)3 9544 5577
Email:  information@gradient.com.au

About Us

Gradient is a provider of business software products and software development services, specialising in solutions for the Automotive Industry.

Established in 2002, we have a proven record of providing cost-effective software and services to a variety of large and small Automotive OEMs, distributors and dealerships, as well as enterprises in industries as diverse as IT, agriculture and finance.

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