DealerPortal includes a full suite of features designed to streamline and enhance the Technical Support OEMs provide to Dealers:
- Capture inbound Dealer contact from telephone, online, and e-mail.
- Use formal Case Management features to control a technical concern from inception to resolution.
- Integrate with Customer and Parts support to deliver better outcomes, faster.
- Maintain a unified history for all Dealership activity, advice given and fault details (Concern, Cause, Correction).
- Generate reports and analysis on demand.
DealerPortal's Dealer Technical Support features help you to deliver superior support to your Dealer Network, improving their effectiveness and, ultimately, enhancing customer satisfaction.
Dealer Technical Support, a component of DealerPortal, is also available as a stand alone product. For a demonstration or discussion regarding Dealer Technical Support or DealerPortal please contact us.