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Automotive Information Systems
Dealer Technical Support
DealerPortal includes a full suite of features designed to streamline and enhance the Technical Support OEMs provide to Dealers:
  • Capture inbound Dealer contact from telephone, online, and e-mail.
  • Use formal Case Management features to control a technical concern from inception to resolution.
  • Integrate with Customer and Parts support to deliver better outcomes, faster.
  • Maintain a unified history for all Dealership activity, advice given and fault details (Concern, Cause, Correction).
  • Generate reports and analysis on demand.

DealerPortal's Dealer Technical Support features help you to deliver superior support to your Dealer Network, improving their effectiveness and, ultimately, enhancing customer satisfaction.

Dealer Technical Support, a component of DealerPortal, is also available as a stand alone product.  For a demonstration or discussion regarding Dealer Technical Support or DealerPortal please contact us.

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Or contact us at information@gradient.com.au for more information.
Contact Us

Gradient Pty. Ltd.
Level 2, Building 2 (Post: PO Box 920)
1 Ricketts Road
Mount Waverley 3149
Victoria Australia

Phone: +61 (0)3 9544 5900
Fax: +61 (0)3 9544 5577
Email:  information@gradient.com.au

About Us

Gradient is a provider of business software products and software development services, specialising in solutions for the Automotive Industry.

Established in 2002, we have a proven record of providing cost-effective software and services to a variety of large and small Automotive OEMs, distributors and dealerships, as well as enterprises in industries as diverse as IT, agriculture and finance.

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