DealerPortal includes a comprehensive Customer Assistance module which enables you to:
- Capture inbound Customer contact from telephone, e-mail, social media and written letters.
- Use formal Case Management features to control a customer concern from inception to resolution.
- Integrate with Technical and Parts support to deliver better outcomes, faster.
- Maintain a unified history for all Customer activity and contact.
- Generate reports and analysis on demand.
DealerPortal's Customer Assistance features help you to deliver superior customer service all day every day.
The Customer Assistance module, a component of DealerPortal, is also available as a stand alone product. For a demonstration or discussion regarding the Customer Assistance module or DealerPortal please contact us.