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Automotive Information Systems
Customer Assistance
DealerPortal includes a comprehensive Customer Assistance module which enables you to:
  • Capture inbound Customer contact from telephone, e-mail, social media and written letters.
  • Use formal Case Management features to control a customer concern from inception to resolution.
  • Integrate with Technical and Parts support to deliver better outcomes, faster.
  • Maintain a unified history for all Customer activity and contact.
  • Generate reports and analysis on demand.

DealerPortal's Customer Assistance features help you to deliver superior customer service all day every day.

The Customer Assistance module, a component of DealerPortal, is also available as a stand alone product.  For a demonstration or discussion regarding the Customer Assistance module or DealerPortal please contact us.

Screen Example
Resources
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Or contact us at information@gradient.com.au for more information.
Contact Us

Gradient Pty. Ltd.
Level 2, Building 2 (Post: PO Box 920)
1 Ricketts Road
Mount Waverley 3149
Victoria Australia

Phone: +61 (0)3 9544 5900
Fax: +61 (0)3 9544 5577
Email:  information@gradient.com.au

About Us

Gradient is a provider of business software products and software development services, specialising in solutions for the Automotive Industry.

Established in 2002, we have a proven record of providing cost-effective software and services to a variety of large and small Automotive OEMs, distributors and dealerships, as well as enterprises in industries as diverse as IT, agriculture and finance.

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